When will the products be delivered?
Apart from our “Super Early Shipment” reward, all products are expected to ship in March 2020 with an expected shipping time of 2-6 weeks around the world.
Last updated: November 06, 2019 23:35
How long does the ice stay frozen?
ICEBREAKER® POP will limit melting for 3 hours with the lid closed in room temperature. In a cooler bag (preferably with a cooling element), the ice stays frozen for more than 12 hours!
Last updated: November 06, 2019 23:35
Do I have to use all 18 ice cubes at once?
No, you can simply secure the POP with the lid and save the rest of the ice in your freezer.
Last updated: November 06, 2019 23:35
How do I choose color?
You will choose color when the campaign is over – We will send you an e-mail and ask for your shipping address and your color selection.
Last updated: November 06, 2019 23:35
What are the dimensions of the ICEBREAKER POP?
It measures: 8.2’’ x 4.5’’. Its sides can be expanded to release the ice. When the ice is frozen, the sides are tucked in (2.2’’) and when the ice is served they are popped out (3.4’’).
Last updated: November 07, 2019 00:58
Where is the product developed?
All ICEBREAKER products are designed and developed in Denmark.
Last updated: November 07, 2019 00:58
Where is the product produced?
The product is produced in China where we have a Danish/Chinese production partner (See pictures in the bottom of the campaign page). We already use this partner for our existing product, ICEBREAKER URBAN.
Last updated: November 07, 2019 00:58
Is this your first product?
This is our second product. The first product, ICEBREAKER® URBAN was launched on Kickstarter in 2015 and can be purchased on our web shop.
Last updated: November 07, 2019 00:58
Can I find this product anywhere else?
No. We have patents for the technologies used. Therefore we own the rights to produce and sell products like this.
Last updated: November 07, 2019 00:58
Where do you ship to?
We ship internationally.
We will ship the rewards from different fulfilment centers:
US/CA/AU/NZ backers’ rewards will be shipped from either China or USA. We will clarify this as soon as possible and give you an update.
European including Norwegian and Swiss backers’ rewards will be shipped from within the EU.
Backer rewards for remaining countries will be shipped from China.
Be aware that shipped rewards might be subject to local taxes and duties.
Last updated: November 07, 2019 05:38
How to use the ICEBREAKER POP?
You can see our how to video here: https://youtu.be/ALdkYqaq5mU
Last updated: November 07, 2019 00:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.